Junior Account Manager & Customer Service Representative

Copia Resources CA, Inc. is seeking a proactive and detail-oriented Junior Account Manager to join our Sacramento team. This position plays a critical role in supporting client relationships, resolving service issues, and contributing to internal sales and operational workflows.

The ideal candidate is an organized self-starter with excellent communication skills, strong follow-through, and a commitment to delivering top-tier service. This is a high-visibility, hands-on role with opportunities for growth into senior account management positions.

Job Responsibilities

• Maintain and grow relationships with existing clients, ensuring satisfaction and identifying upsell opportunities
• Respond promptly and professionally to customer inquiries via phone and email
• Build and maintain strong relationships with existing clients, ensuring satisfaction and service consistency
• Proactively identify and communicate upsell opportunities within assigned accounts
• Conduct occasional site visits and inspections to address service concerns or strengthen client rapport
• Coordinate with internal teams, field employees, and third-party haulers to resolve service issues (e.g., bin placement, missed pickups, schedule changes)
• Collaborate with BPO partners and internal departments to streamline service delivery and client communication
• Support client onboarding by organizing logistics and ensuring a smooth launch
• Assist Account Managers with service proposals, pricing coordination, and contract preparation
• Work closely with the sales team to gather data, prepare client recommendations, and identify opportunities for new business
• Complete assigned administrative tasks and special projects with accuracy and efficiency
• Flexibly support other regions or accounts as needed

Job Requirements:

• Minimum of 2+ years of high-impact client relationship management in an office setting or inside sales, with a proven track record of achieving and exceeding revenue targets
• Exceptional proficiency with technology, particularly a deep understanding of Mac computers, and the ability to work efficiently with software like Word, Excel, and MS Office
• Exceptional verbal and written communication skills, as well as an aptitude for delivering impactful presentations to clients
• An unwavering commitment to detail and organizational excellence
• A proactive, fast-paced, and results-oriented mindset that drives continual improvement
• Must commit to working from 7:00 AM to 4:00 PM in Sacramento, CA, and must be available for work on select major holidays
• Proven ability to excel under pressure, meeting tight deadlines across multiple projects
• A willingness and capacity to travel as necessary
• Associates degree required; Bachelor’s degree preferred
• Ability to read, write, and speak Spanish preferred

Job Type: Full-time

Pay: $26.00 – $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This is not a remote or hybrid position. Are you comfortable working 100% in-person?

Education:

• Associate (Required)

Experience:

• relationship management in an office setting: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Sacramento, CA 95834 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person